Complete setup guide for your PSF-423 4-inch Label + Receipt Printer. Download apps, drivers and the user guide, watch setup videos and quickly solve common printing problems.
Complete these 3 steps before your first print. Most setup and printing problems can be solved without returning the printer.
Before printing, make sure your paper size and printing settings match what you want to print.
Use this for barcode labels, product labels, shipping labels and other compatible thermal labels.
Important: Select the correct label width and height in your printing software before printing.
Use receipt printing for compatible continuous thermal paper and receipt-type printing.
Important: Check the required paper width and page settings before printing.
Select your device below to download the required application, printer software, driver or PSF-423 User Guide.
Before starting regular printing, complete these checks.
✓ PSF-423 is powered ON
✓ Thermal paper is loaded correctly
✓ Printer cover is completely closed
✓ Correct app or driver is installed
✓ PSF-423 is selected for printing
✓ Correct paper size is selected
✓ Print is dark and clear
✓ Barcode / text is fully visible
✓ Label or receipt size is correct
✓ Print is not cut off
✓ Print is correctly aligned
✓ Paper feeds correctly
Follow these tutorials for installation, mobile printing and common printing problems.
Most printing problems can be solved by checking the paper, printer settings, driver or application before replacing the printer.
Check power, printer connection, paper loading and confirm that PSF-423 is selected as the printer.
Install the correct driver, reconnect the printer and restart both the printer and computer.
Check the thermal paper direction. Thermal printing requires the printable thermal side to face correctly. Watch the Blank Printing tutorial above.
Check thermal paper quality and available print darkness and speed settings.
Check that labels are loaded correctly and that the selected label width and height match the actual label size.
Enter the actual width and height of your label in the printer or application settings.
Check paper size, orientation, margins and print scaling. Use the actual label or receipt dimensions.
Check label dimensions and alignment settings. Reload the paper correctly before testing again.
Confirm that compatible thermal paper is loaded and the correct receipt page size is selected.
Install the Android or iOS application above and follow the PSF-423 mobile printing tutorial.
Check paper loading, printer cover and power. Correct the issue and restart the printer.
Check the number of copies selected in your printing application. Use the multiple-copy tutorial above if required.
Please complete these checks first. Many printing and setup problems can be solved without replacing the printer.
Our technical support team can help with PSF-423 installation, label printing, receipt printing, mobile app setup, Windows driver setup and print-quality problems.
Please contact technical support before requesting a return.
💬 Get PSF-423 Technical SupportOpens WhatsApp Technical Support
If you notice sparks, smoke, burning smell, unusual heating or any electrical problem, switch OFF and unplug the printer immediately.
Do not continue using the printer. Contact technical support for assistance.
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